Your One Stop Solution for Home Repairs and Maintenance

Your One Stop Solution for Home Repairs and Maintenance

My Role
Sole Product Designer

My Role
Sole Product Designer

Project Duration
3 Months 2 Weeks

Project Duration
3 Months 2 Weeks

Impact

Impact

Over 400 Users were engaged and found it easy to find everything in one place, with no hassle or painful experience. While there are a few minor changes that need to be made, users were having better experience.

The Problem

The Problem

Jamaicans struggle to find a reliable service provider specifically for home services, which leads to a lot of frustration and time wasted. On the other hand, It is unbearable for service providers who have difficulties communicating with clients and scheduling appointments.

The Goal

The Goal

The goal is to design a platform that provides an easy experience for better communication and handling of appointments between homeowners and service providers.

Discovery Stage

Our Approach

We needed to empathize more with oddjobber potential users to understand the relationships among each other and the challenges there encountering. the objective was to:

We needed to empathize more with oddjobber potential users to understand the relationships among each other and the challenges there encountering. the objective was to:

Figure out who are oddjobbers users.

Figure out who are oddjobbers users.

Understand their challenges and frustration.

Understand their challenges and frustration.

Identify Users Type

Identify Users Type

Oddjobber posses two primary users, these are:

Oddjobber posses two primary users, these are:

Homeowners

Seek service providers for home repairs and maintenance.

Seek service providers for home repairs and maintenance.

Service Provider

Promote repair and maintenance services to homeowners all in one place.

Promote repair and maintenance services to homeowners all in one place.

Pain Points

Primary Concerns

Primary Concerns

1

1

Reliability

Reliability

Users crave for household services with good quality work, reasonable prices, and someone trustworthy.

Users crave for household services with good quality work, reasonable prices, and someone trustworthy.

2

2

Excessive Time

Excessive Time

Homeowners show signs of frustration when it comes to a long, tedious process to hire someone

Homeowners show signs of frustration when it comes to a long, tedious process to hire someone

3

3

Communication

Communication

Potential users experience inconsistent communication when speaking to their client and poor understanding of what is being discussed.

Potential users experience inconsistent communication when speaking to their client and poor understanding of what is being discussed.

4

4

Scheduling Appointment

Scheduling Appointment

Not being able to effectively make a quick appointment for just a single client is time consuming and hectic

Not being able to effectively make a quick appointment for just a single client is time consuming and hectic

Solution Concepts

Solution Ideas

The goal was to provide both user types with a seamless and easygoing experience, With the help of user research, user flows and design sketches, leads to reliability and proper communication among both user type.

The goal was to provide both user types with a seamless and easygoing experience, With the help of user research, user flows and design sketches, leads to reliability and proper communication among both user type.

Final Concepts

Refine Solutions

Refine Solutions

Find Services

Find Services

Quick access to search for services on home screen.

Quick access to search for services on home screen.

Requesting Services

Requesting Services

Clear and easy access to request a service.

Clear and easy access to request a service.

Scheduling Appointment

Scheduling Appointment

All in one place to schedule and view an appointment after requesting a service or accepting a service.

All in one place to schedule and view an appointment after requesting a service or accepting a service.

All in one place to schedule and view an appointment after requesting a service or accepting a service.

Testing

Customer's Feedback

Customer's Feedback

It was a priority to get user feedback to help improve what we currently have. With that said, there were still some issues that needed to be adjusted.

It was a priority to get user feedback to help improve what we currently have. With that said, there were still some issues that needed to be adjusted.

Not Clear Enough

The request button feature wasn't obvious enough to see.

Clunky User Interface

Clunky User Interface

All in one calendar view and list of requests. Too much to focus on all at once.

Thank you for reading!

Available for work

Interested in discussing a project or exploring new opportunities? Feel free to reach out.

Linkedin

damanibeckford18@gmail.com

Thank you for reading!

Available for work

Interested in discussing a project or exploring new opportunities? Feel free to reach out.

Linkedin

damanibeckford18@gmail.com

Thank you for reading!

Available for work

Interested in discussing a project or exploring new opportunities? Feel free to reach out.

Linkedin

damanibeckford18@gmail.com